Frequently Asked Questions
Everything you need to know about your Zenbivy experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout process.
Are your materials sustainably sourced?
Zenbivy is committed to ethical fashion. We prioritize organic cotton and recycled fabrics across our collections to minimize our environmental footprint.
Can I modify or cancel my order after it is placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within one hour of placement for any modification requests.